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Why is my DPD parcel delayed?

Q: Why have I received an email from DPD informing me that my delivery has been delayed due to my parcel not being handed over by Collectif?

A: With the current courier delivery service that we use for mainland UK orders, DPD will send a customer notification of dispatch as soon as a shipping label has been printed, regardless of the time of day at which this was processed (and whether or not the day's DPD collection has already happened). This can of course cause confusion if a parcel is then not dispatched with a DPD courier until the next day's collection, and would be why you then received a notification that your parcel was delayed. You will receive further updates from DPD with a delivery slot when they have received your parcel. 

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