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Terms & Conditions

Definitions

“Conditions” - means these terms and conditions

“Contract” - means the contract incorporating these Conditions which is formed when You place an Order and We confirm acceptance of such Order

“International” - means countries other than the United Kingdom

“Order” - means an order placed by You via this Website for one or more Products

“Personal Information” - means all and any information provided by You in an Order or when registering on any part of this Website to include without limit your name, address and card details

“Product” -means any product advertised on this Website

“UK” -means England, Scotland, Wales, Northern Ireland and Isle of Man

“We/Us/Our” - means Collectif.co.uk. Ltd of Unit R2B, Warehouse K, 2 Western Gateway London, E16 1DR, United Kingdom; registered in England and Wales with Registered Number 05435919, VAT Registration Number 805526147

“Website” - means Collectif.co.uk which is operated by Us

“You/Your” - means a user of this Website

 

Use of This Website

Application of these Conditions

These Conditions apply to use of this Website and are the conditions on which We will supply any of the Products to You; by placing an Order You agree to be bound by these Conditions. By ticking the ‘I have read and accepted the Terms & Conditions’ button at the end of our customer registration process, you mark your acceptance of these Conditions. Please understand that if You refuse to accept these Conditions, You will not be able to order any Products from the Website. The Conditions applicable to the purchase of Products offered for sale through this Website and the equivalent conditions for sale through Collectif.co.uk Ltd shops and elsewhere shall be mutually exclusive.

When using the Website, You accept that communication with Us will be mainly electronic. We will contact You by email or provide You with information by posting notices on the Website. For contractual purposes, You agree to this electronic means of communication and You acknowledge that all contracts, notices, information and other communications that We provide to You electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Changes 

We may change these Conditions from time to time without notice to You. Changes will apply to any subsequent Orders received. It is your responsibility to check regularly to see if any changes have been made to these Conditions. We reserve the right to modify or withdraw this Website at any time without liability to You.

Queries 

Please Contact Us if You have any questions relating to these Conditions or ordering the Products generally by using the contact us page.

Your Account

You are responsible for maintaining the confidentiality of the password chosen by You when You register on the Website and for restricting access to Your computer and/or email address to prevent unauthorised access to Your account. 

Description and Availability 

We take all reasonable measures to ensure that details, measurements and descriptions of Products given on this Website are as accurate and complete as possible but there may be variations between these and the Products themselves. All Products are subject to availability; We undertake stocktakes to ensure the greatest accuracy in Our stock levels, however if any Product on Your Order is unavailable we will notify You as soon as possible and refund Your card or Paypal account/credit Your customer account (whichever was used to place the Order) the amount paid for that Product and either dispatch the rest of Your Order immediately or request confirmation that the Order is still wanted.

Price 

Prices appearing on this Website are inclusive of sales tax (where applicable) at the current rates. The cost of your Order will be the price of the Products ordered plus the appropriate delivery charge outlined in the “Delivery Information” section below. Please note that all prices on this Website are for on-line purchases only.

Due to circumstances beyond our control prices may have to be altered, including any variations in the rate of sales tax. If this occurs You will be notified and requested to reconfirm your Order at the altered price.

By notifying You, We shall be entitled to cancel any Contract in whole or in part to the extent that it is for the purchase of a Product the price of which was stated incorrectly on the Website.

Placing an Order

You must not order Products via this Website if You are younger than 16 years of age. All Orders are subject to acceptance by Us and are subject to availability. After placing an Order, You will receive an email from Us acknowledging that we have received Your Order. Please note that this does not mean that Your Order has been accepted. Your Order constitutes an offer to Us to buy a Product. All Orders are subject to acceptance by Us and We will confirm such acceptance by sending You an email that confirms that the Product has been dispatched (the “Dispatch Notice”). The Contract between Us will only be formed when We send You the Dispatch Notice.

You may cancel a Contract and obtain a refund any time within 14 days after receipt of Products by notifying Us in writing and returning the Products to Us (See “Returning Products” below).

Payment Methods

There are multiple ways for You to pay for Your Order. We accept:

- Mastercard and Visa credit cards

- Maestro, Visa, Delta, Solo or Electron debit cards

- PayPal

-Account credit

Simply complete the details when prompted to do so in the checkout section of this Website. You confirm that the card or PayPal account being used is Yours. We may undertake searches with credit reference agencies for the purpose of verifying Your identity and the Personal Information You submit as part of an Order. To do so the agencies may check Your Personal Information against any particulars on any database (public or otherwise) to which they have access. They may also use Your details in the future to assist other companies for verification purposes. By submitting Your Order You agree to this. For details of the credit reference agencies we receive information from and share information with, write to Collectif.co.uk. Ltd of Unit R2B, Warehouse K, 2 Western Gateway London, E16 1DR, United Kingdom.

General Indemnity

You agree to indemnify Us fully from and against all claims, liability, damages, losses, costs and expenses (including legal fees) arising out of any breach of these Conditions by You or any other liability arising from Your use of this Website or out of the use of this Website by any person using your account.

Our Liability

We warrant to You that any Product purchased from Us through the Website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

Our liability for losses You suffer as a result of Us breaching this Contract is strictly limited to the purchase price of the Product at time of Purchase. However, any Product found to be unfit for purpose or faulty will be eligible for a refund of return postage up the original cost of dispatch postage (please see Returns info).

We will not be liable to You in contract, tort, or otherwise for any loss of profits, loss of business, loss of anticipated savings, loss of opportunity, loss of data or any other indirect or economic losses whatsoever suffered or incurred by You arising out of the subject of these Conditions.

Nothing in these Conditions shall limit our liability for death or personal injury resulting from Our negligence or that of Our servants, agents or employees, under section 2(3) of the Consumer Protection Act 1987, for fraud or fraudulent misrepresentation or for any matter for which it would be illegal for Us to exclude, or attempt to exclude Our liability.

Language 

English language is the only language offered for the conclusion of this Contract. 

Transfer 
We may assign or transfer any of Our rights or obligations under this Contract. You may not assign or transfer any of Your rights or obligations under this Contract.

Waiver 

If We fail, at any time of the Contract, to insist upon strict performance of any of Your obligations under the Contract, or if We fail to exercise any of the rights or remedies to which We are entitled under this Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations. A waiver by Us of any default shall not constitute a waiver of any subsequent default. No waiver by Us of any of the terms and conditions of the Contract shall be effective unless it is expressly stated to be a waiver and is communicated to You in writing.

Severability 

If any part of these Conditions is held to be invalid or unenforceable in whole or in part, the invalid or unenforceable wording shall be deemed to be omitted and the rest of the Conditions shall continue to be valid.

Entire Agreement

Each Contract shall be governed by these Conditions which contain the entire agreement between You and Us in respect of its subject matter and supersedes any previous agreements relating to such matter.

Governing Law

These Conditions shall be governed by and construed in accordance with English law and You hereby submit to the exclusive jurisdiction of the English courts. 

Third Parties

The Contracts (Rights of Third Parties) Act 1999 shall not apply.

 

Secure Online Shopping

 

Secure Certificate

We believe buying on-line at Collectif.co.uk is secure. This is because: All payment transactions are carried out over an SSL 128-Bit Encrypted secure connection. We do this using industry standard technology. The padlock symbol, at the bottom of your browser window confirms this level of encryption. If You click on this, You will see our VeriSign secure certificate, meaning that your data is visible only to Us. (?) AMIN

Privacy Policy
We are a registered data controller under the Data Protection Act 1998. (?) AMIN

 We only share information with trusted third parties if You have given us permission to do so when creating Your account. We reserve the right to disclose pertinent information in certain circumstances clearly stated in the Privacy Policy of Our terms & conditions.

 

 Collectif.co.uk.Ltd operates a fraud prevention policy and may undertake searches for the purpose of verifying Your identity & details. Agencies We use may check details You supply against particulars on any database (public or otherwise) to which they have access. They may also use Your details in the future to assist other companies for verification purposes. By submitting Your order you agree to this.

Collection 
When You visit this Website We may collect, and Our third party providers of advertisements and content may collect, information about where You are on the internet (e.g. the URL You came from, IP address, domain name types like .co.uk and .com), Your browser type, the country and telephone area code where Your computer is located, the pages of this Website that were viewed during Your visit, the advertisements You clicked on, and any search terms that You entered on our website (“User Information”) We and they may collect this User Information even if You do not register on this Website. When You register or shop on this Website, We will (where applicable) ask You to input Your Personal Information which will be stored on our secure database.

We will treat all Your Personal Information (which includes any User Information from which We can identify You) as confidential (although We reserve the right to disclose this Personal Information in the circumstances set out below). We will keep it on a secure server and We will fully comply with all applicable UK Data Protection and consumer legislation.

Use 
We only use Your personal Information for the following purposes:

a) Processing Your Orders.

b) For statistical purposes to improve this Website and its services to You.

c) To administer this Website.

d) Other use by Us to which You agree when asked on this Website.

When You register on this Website You are given the option to receive news and updates from Us by email and post which We feel may be of interest to You. If You indicate Your agreement to being contacted by Us by these means You may subsequently unsubscribe from our contact list at any time by contacting Us or following the “unsubscribe” directions given in any email received. You can also amend Your account profile at any time by signing-in and going to “your account”.

Your Personal Information may be disclosed to other businesses within the group of which We are a part and to reputable third party contractors engaged by Collectif.co.uk Ltd to perform a variety of functions such as processing your Orders, assisting with promotions or providing technical services for Our Websites. We require all such third parties to treat Your Personal Information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation. You should be aware that if We are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide Your Personal Information and/or User Information, We are entitled to do so.

Cookies 
Cookies are small pieces of information that are stored by Your browser on Your computer’s hard drive. Our cookies do not contain any personally identifying information, but they do enable Us to provide features such as personalisation and to store items in Your shopping basket between visits. Most web browsers automatically accept cookies, but You can usually change this in Your browser settings to prevent this. Even without cookies, You can still use most of the features on the Website, including placing Products in Your shopping Basket and purchasing them.

Links to other Sites

We may offer links to sites that are not operated by Us. If You visit one of these linked sites You should review its privacy and other policies. We are not responsible for the policies and practices of other companies. Questions and concerns regarding this policy and Your Personal Information should be directed to the following address: Collectif.co.uk Ltd, Unit RB2 Warehouse K, 2 Western Gateway, London, E16 1DR, United Kingdom.

 

Satisfaction Guaruntee

Our Guarantee

It is important to Us that You are delighted with all our Products. If You are not completely satisfied with any Product You order from Us, You can simply return it to Us within 14 working days of receipt. We calculate this time elapsed from the post-mark on Your returned parcel and the date our tracking shows the Order originally arrived to Your provided delivery address (in most cases this will be signed-for on delivery and will be assumed to have reached you once it has been signed-for). If after purchase, any Product fails to give reasonable wear - due to either defective workmanship or materials and is agreed by both parties to be faulty We will issue you with a credit note or refund to the value of the original purchase cost. This guarantee is in addition to and does not affect your statutory rights. For further info regarding faulty or items unfit for purpose, please see LINK

Delivery Locations

Our carriers are unable to deliver to PO boxes, and We unfortunately cannot send items by courier to British Forces Post Office (BFPO) addresses - these will be sent by a Royal Mail service of equal cost instead. We will also at Our discretion exclude delivery to any addresses which are considered to be insecure.

Collectif.co.uk Ltd cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier. 


Delivery Services

UK Delivery

We aim to deliver all mainland UK standard delivery Orders within 1 to 4 working days. We aim to meet these timescales but during busy periods (including sales) deliveries may take a little longer.

We are unable to deliver on Sundays and Bank Holidays. Please allow an extra working day for orders sent by Standard Delivery during UK Bank Holidays.

 Our mainland UK delivery service is via DPD next-day. Deliveries to The Scottish Highlands, Scottish Islands, the Isle of Wight, Isle of Man, Jersey, and Northern Ireland may take up to two working days longer. UK deliveries are with the exception of those addresses listed under “Delivery Locations”.

 

 We also deliver to the Channel Islands; please see our Delivery Costs section for more information.

 

 Whilst We will endeavor to deliver Products to You as soon as possible, We shall not be liable for any failure to make delivery within time estimates stated above.

 

International Delivery Services 

Additional taxes, fees or levies may apply according to local legislation. Recipients of deliveries made outside the UK may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the goods reach the destination country and these charges are Your responsibility and must be paid by the recipient. Unfortunately, We have no control over these charges and cannot tell You what the cost would be as customs policies and import duties vary from country to country.

 In addition, some countries have import restrictions on certain products or materials. You are responsible for determining whether there are any restrictions on delivery of our products to Your selected destination. You can contact your local customs office for assistance regarding these matters.

 

 Delivery may be delayed by local customs because of this but unfortunately this is out of our control.

 

To see a list of countries that we deliver to and the service(s) we provide please see our Delivery costs page.

Lost Parcels

We will begin Our missing parcels procedure if your Order fails to arrive within 1 week (if Your Order was sent via DPD) or 28 working days (if Your Order was sent via Royal Mail) of despatch and You notify Us in writing. The above time frames are in accordance with each delivery company’s lost parcel policy. We will investigate Your claim and if We are satisfied that the non-arrival of the Product(s) was attributable to Us then a refund will be credited to the credit/debit card which was used to place the Order. In this event You will be contacted by Us and asked to provide an alternative delivery location for future orders.

Wholesale Deliveries

Please see our Wholesale Terms & Conditions below for delivery and returns costs and further info.

 

Returning Products

United Kingdom Returns

Please follow the instructions on the reverse of the despatch note (invoice). For Your convenience You can return items in any of the following ways:

1) Via the Post Office™

2) Via a courier service

Every delivery comes with an ‘invoice’ listing the contents. You need this document to make a return. Please fill in the return details on the reverse of the invoice. This will help Us process Your return much quicker and avoid any confusion (for example, returning Products from multiple Orders with only one of the invoice may delay the process). Please remember to enclose the completed invoice in the parcel You are returning.

Please note, it can take up to 28 days for a return to be processed once We have received Your parcel. For reasons of health and hygiene, grooming products, products for piercings, and intimate wear (including underwear, hosiery, and swimwear) are non-returnable. This does not affect your statutory rights.

 

Returning via the Post Office™ 

 

Simply repack the Product(s) in the original packaging or another suitable bag with the completed return form which can be found on the back of Your despatch note.

 Our return address is: Retail Returns, Collectif.co.uk. Ltd, Unit R2B Warehouse K, 2 Western Gateway London, E16 1DR, United Kingdom

 Place the ‘returns label’ provided on the despatch note, over Your own name and address on the bag and seal it securely. Do remember that You must post the Product(s) within 14 working days of receipt of the Order - it is highly advised to obtain a free certificate of posting from the Post Office; this is Your proof should any returned parcel be lost, please keep it in a safe place. It also contains a unique reference number, which You can use if You have a query. Please don’t send any payment with the returned Product(s). 

 

You are responsible for the cost of the return postage which is non-refundable unless the item sent is incorrect or faulty. Any return postage cost refunded by Us will be based up the Post Office™ cost for the weight of any incorrect or faulty item You return. If You choose to send any non-faulty items as well, the return postage cost for these items is non-refundable.

 If You are returning an incorrect or faulty item please include a copy of the postage receipt with the return so We can refund the postage based on the criteria above. Please email us at returns@collectif.co.uk or phone Us on +44 (0)207 511 6224 so We can confirm the details.

 


IMPORTANT TO REMEMBER - If You are returning Product (s) paid for on your credit or debit card, We will send a refund directly to your card account. Please remember that if You can’t produce a Certificate of Posting from the Post Office then We will not be able to refund your account if the parcel goes missing.

 All returns (unless faulty) must be in a sellable condition, free of stains, smells, hair, torn, stretched or used.

 

International Returns

Follow the instructions on the reverse of the despatch note. You can return items in the following ways via your local Postal Service. Unfortunately we cannot accept any online returns in any of our international concessions at this time.

 Every delivery comes with a ‘Despatch Note’ listing the contents. You need this document to make a return. Please fill in the return details on the reverse of the despatch dote. This will help Us process Your return much quicker and avoid any confusion (for example, returning Products from multiple Orders with only one of the despatch notes may delay the process). Please remember to enclose the completed despatch note in the parcel You are returning.

 

 Please note, it can take up to 28 days for a return to be processed once We have received Your parcel. For reasons of health and hygiene, grooming products, products for piercings, and intimate wear (including underwear, hosiery, and swimwear) are non-returnable. This does not affect your statutory rights.

 

 Simply repack your item(s) in the original packaging or another suitable bag with the completed return form which can be found on the back of you despatch note.

 

 The return address is: Retail Returns, Collectif.co.uk. Ltd, Unit R2B Warehouse K, 2 Western Gateway London, E16 1DR, United Kingdom

 Place the ‘returns label’ provided on the despatch note, over Your own name and address on the bag and seal it securely. Do remember that You must post the Product(s) within 14 working days of receipt of the Order - it is highly advised to obtain a free certificate of posting from the Post Office; this is Your proof should any returned parcel be lost, please keep it in a safe place. It also contains a unique reference number, which You can use if You have a query. Please don’t send any payment with the returned Product(s). 

 

You are responsible for the cost of the return postage which is non-refundable unless the item sent is incorrect or faulty. Any return postage cost refunded by Us will be based up the Post Office™ cost for the weight of any incorrect or faulty item You return. If You choose to send any non-faulty items as well, the return postage cost for these items is non-refundable.

If You are returning an incorrect or faulty item please include a copy of the postage receipt with the return so We can refund the postage based on the criteria above. Please email Us at returns@collectif.co.uk or phone Us on +44 (0)207 511 6224 so We can confirm the details.


IMPORTANT TO REMEMBER - If You are returning Product (s) paid for on your credit or debit card, We will send a refund directly to your card account. Please remember that if You can’t produce a Certificate of Posting from the Post Office then We will not be able to refund your account if the parcel goes missing.

 All returns (unless faulty) must be in a sellable condition, free of stains, smells, hair, torn, stretched or used.

 

Wholesale Returns

Please see our Wholesale Terms & Conditions below for delivery and returns costs and further info.

International Purchases and Returns

Purchases from this Website may be in British Pounds (£ GBP), Euros (€ EUR) or US Dollars ($ USD). Banks and international credit/debit card issuers will determine exchange rates and may make additional charges, which You are liable to pay.

 If You return Your goods to Us using the postal service, refunds will be issued in the currency in which You originally paid for the purchase. Refunds are in local currency using a regularly updated exchange rate. Banks and international credit/debit card issuers will determine exchange rates.

 

 The prices shown on Our website are inclusive of VAT (or similar sales tax). All Collectif.co.uk Ltd Products online are priced in British Pound Sterling (£ GBP), Euros (€ EUR) and US Dollars ($ USD). The price charged to our overseas customers will be determined by the exchange rate applied by the customer’s credit or debit card company, at the time the transaction takes place.

 

 Please note that all Collectif.co.uk Ltd orders are shipped from the UK. Any import duties and taxes payable will be charged once the parcel has reached the destination country. These charges must be paid by the recipient of the parcel. If You have any questions related to customs charges, please contact Your local customs office.

 

 Returns to us are at Your cost and You should keep evidence of having sent the items, such as a certificate of posting. You must return the items to us in accordance with the terms of sale.

 

Cancellation

You may cancel Your Order and obtain a refund any time within 14 days of receipt of Products by notifying Us in writing and returning the Products to Us (See “Returning Products”).  If you want to cancel Your Order before it has been dispatched, please call our Customer Service Team during our office hours (9am - 6pm, Monday – Friday) shown on the “Contact us” page. We dispatch Orders as soon as possible and this may minimise any delay in cancelling Your Order.

Price

 

Prices appearing on the Collectif.co.uk. Ltd Website are inclusive of UK sales tax (where applicable) at the current rates.  If You choose to have Your Order delivered then the cost of Your Order will be the price of the Products ordered plus the appropriate delivery charge as outlined in our Delivery and Returns section. Please note that all prices on the Collectif.co.uk. Ltd Website are for online purchases only, prices of products in store may differ.

 By notifying You, We shall be entitled to cancel any Order in whole or in part to the extent that it is for the purchase of a Product the price of which was stated incorrectly on the Website.

 

Gift Vouchers

The value of each gift voucher will be automatically credited to your E-wallet on the day of purchase, or on the date specified at the time of purchase. If the items purchased total less than the gift voucher amount the remaining funds will stay in the e-wallet to use on the next purchase. If the items purchased exceed the gift voucher amount the remaining value must be paid by card or PayPal in order to complete the order. Please note that items bought using gift vouchers can be returned or exchanged but not refunded, only additional monies paid over and above the gift voucher will be refunded and a new gift voucher code will be issued.

Intellectual Property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content appearing on this Website shall remain at all times vested in Us or Our licensors. Collectif.co.uk Ltd is a registered trademark owned by Us.

Notices 

All notices given by You to Us shall be to Our address set out in these Conditions. We may give notice to You at either the email or postal address You provided to Us when placing the Order. Notice will be deemed received and properly served immediately when posted on the Website, 24 hours after an email is sent, or 3 days after the date of posting any letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under this Contract that is caused by events outside Our reasonable control (“Force Majeure Event”).

 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Our reasonable control and includes, in particular (without limitation) the following:-

 

 a) Strikes, lock-outs or other industrial action.

 

b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

e) Impossibility of the use of public or private telecommunications networks.

f) The acts, decrees, legislation, regulations or restrictions of any government.

 Our performance under the Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance during that period. We will use Our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which Our obligations under the Contract may be performed despite the Force Majeure Event.

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