Home › My order hasn't arrived - what can I do?

My order hasn't arrived - what can I do?

If you have not received your order within 15 working days, please email shop@collectif.co.uk. Please include your order number, so that customer services can find your order status ASAP.

Please Note: Royal Mail does not consider a package lost until 28 days after the dispatch date. We will not be able to claim for a lost packet until after this time. Packages lost by Royal Mail will be refunded or replaced after 28 days from the date we posted your order. We cannot be held responsible for packages lost or damaged by Royal Mail, but we will do all that we can to help you.

Full delivery & returns info.