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How do exchanges work?

We've updated the way we offer exchanges!

If you tick ‘credit note’ on your returns form, we will now automatically issue an amount equal to the value of the returned item (at time of purchase) straight in to your Collectif e-wallet, as soon as we process your return! You can then use this to re-buy the item in a new size, or buy a different item entirely. The value of your credit note will simply be deducted from your basket at the final stage of checkout. 

Please Note: If you are worried about an item selling out or if you need this for a particular date, we would recommend sending the item back for a refund, and making immediate repurchase of the item is your chosen size/colour.

 

Find out more about our new e-wallet.

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