Orders placed during a sale are eligible for refund for up to 14 working days from the date you received your order and for online credit for up to 28 days from the date you received your order. Should you wish to return your item, please make sure it complies with our returns policy.
Every order we receive is dispatched as quickly as possible. This is usually within 1-3 working days, but please allow up to 7 working days during busy periods.
All UK mainland orders are delivered by our courier service, which is estimated to be next working day delivery from dispatch. International orders are sent via Royal Mail, then passed to your national postal service - your tracking number can be used on both organisation's websites. Deliveries in Europe can be expected within 2-6 working days from dispatch & deliveries for the rest of the world within 5-7 working days from dispatch. You can find out about our shipping costs here.
Please note that we are unfortunately unable to do anything to speed up processes such as customs checks. We will always be happy to look in to the whereabouts of your parcel, but unfortunately have no control over delivery processes after your order has left us.
Some things to bear in mind:
For questions regarding returns please email: firstname.lastname@example.org
Returns Address: Retail Returns, Collectif Head Office, Unit R2B, Warehouse K, 2 Western Gateway, London, E16 1DR
To return an item(s) to us, we request that your package includes a copy of your invoice & a completed copy of our returns form. You can find your returns form on the back of your invoice, which will have been included in your parcel. Don’t worry if you’ve misplaced your form, please just email the above address and we’ll be happy to send over a replacement.
All items returned must be in a re-sellable condition. This means returned items must be unworn, free of stains, odours, and animal hair. Items must not be damaged, and must be returned with the original labels still attached. For reasons of health and hygiene, we are unable to accept any hosiery, lingerie or pierced jewellery as returns. Swimwear must be tried over underwear, and any hygiene seals must be intact or your right to return will be affected. If any items are received in an unsellable condition, they will be posted back to you.
Some things to bear in mind:
Incorrect or faulty items
We do of course do our very best to ensure that every item we dispatch is correct & of the highest quality. However, mistakes unfortunately do happen. Should you receive an incorrect or faulty item, please email email@example.com with this information ASAP, so that we can authorise your return. We will send out your correct item as soon as we receive the incorrect item here.
Our store returns policy differs slightly from to our website. Items bought from our stores can be returned to any UK store, but unfortunately not to our head office/online returns department. From the date of purchase, you have 28 days to exchange your item for another product, or for a credit note. Credit notes issued in store are valid for six months and can be spent in any UK store, but unfortunately cannot be used on our website. Unfortunately we do not offer any refunds unless there is a fault with your item.
If you’re keen to avoid having to return items to us in future and would like some sizing advice to help with this, please do feel free to drop an email to firstname.lastname@example.org. If you would like to include your measurements, item(s) you’re interested in and usual Collectif size, our customer services team will be happy to issue personally tailored advice on fit and sizing.