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Online Retail Assistant

To apply for this role please send your C.V and a cover letter to carrie@collectif.co.uk with the subject 'Online Retail Assistant Vacancy' 

At Collectif, our customers are very important to us. From Collectif HQ and in to each of our stores, our small but dedicated team personally deal with every aspect of our brand. From design to production and all the way through to shipment and sale, we work hard to ensure that our customers not only receive only the highest quality products, but also a personalised shopping experience.

We are currently in the process of recruiting an Online Retail Assistant at our Head Office in Royal Victoria Docks, East London. We are ideally looking for a candidate who can start immediately, salary £TBC per annum for a 45 hour week Monday-Friday. Some weekend work may be required during peak times.

Required Skills;

·         Excellent spoken and written English.

·         A strong and proven aptitude for upholding the highest levels of customer service possible. With this, you will have a strong customer focus and understanding.

·         Strong organisation skills, drive, a high level of accuracy and excellent problem solving skills.

·         Strong multi-tasking & strategic planning skills.

·         Previous experience working within an eCommerce team would be preferable but not essential.

·         Passion, enthusiasm and knowledge of Collectif clothing and vintage fashion is a bonus but not essential.

·         Computer literacy – Microsoft Office and email providers.

·         You must be eligible to work in the UK

Main tasks include:

·         Handling customer service enquiries via phone and email, always with care, attention and in line with company policy.

·         General warehouse duties including the picking, packing and dispatching of customer orders and processing of customer returns.

·         Stock take and inventory checks.

·         Other ad hoc duties, as required by your Team Leader.

This is a very exciting opportunity to become involved with a fantastic company. If you think that you fit the criteria, please send us an email with your CV and Cover Letter to tomasz@collectif.co.uk. Please ensure your email subject is: ‘Online Retail Assistant Application'

We've got some tips just to help you with your application:

-Stand out. Make your cover letter detailed and personalised. Explain to us why we should want you to work with us! Make your CV pop- it needs to be interesting and it needs to appeal to us. You need to be able to explain to us what skills YOU have. What can YOU offer us? 

-Spell check your application. 

-Read through this advertisement carefully. We need someone who can multitask, and who is confident enough to put their hand to anything.