Delivery information
UK
Orders are sent as quickly as possible once we’ve confirmed payment. This is usually within 7 days. We will inform you as soon as we know if there are any problems or discrepancies.
Allowances should be made for orders placed over the weekend or public holidays. We are open Monday – Friday from 10.30 until 4.00 GMT.
We send all UK orders with Royal Mails 1st class recorded service . Deliveries are made Monday to Friday and this service requires a signature upon receipt. Deliveries are made within 1 – 2 business days after your order has been dispatched.
If you are not in to accept delivery of your parcel the driver will leave a card with further instruction. We can’t give instruction to leave your parcel in your neighbours garden, your backyard, with your cat, or anywhere other than with you, after you have signed for it.
Postage and packing for Standard Delivery in the UK is £4.50. The delivery charge is calculated automatically on the billing page, once your delivery address is confirmed.
UK destinations include England, Scotland, Wales, Northern Ireland and Channel Islands.
Please note; We cannot be held responsible for postage delays either in the UK or to overseas locations.
Missing orders
Please do not contact us regarding your missing order unless it’s been 15 days since you placed your order and paid for it.
In the unlikely event that you haven’t received your order within 15 business days in the UK please e mail us at shop@collectif.co.uk with “MISSING ITEM” and the order number (this normally starts with a #) in the subject.
Europe
Orders are sent as quickly as possible once we’ve confirmed payment. This is usually within 7 days. We will inform you as soon as we know if there are any problems or discrepancies.
Allowances should be made for orders placed over the weekend or on public holidays. We are open Monday – Friday from 10.30 until 4.00 GMT.
European orders are sent through Royal Mail’s international Airmail service. This should normally take between 5 and 10 working days from when your order was dispatched.
If you have placed a large order with us, your order might be sent to you in 2 or more parcels. Don’t panic if they are delivered separately. This is unfortunate but beyond our control!
Postage and packing for countries within Europe starts at £5.00 and is calculated automatically on the billing page, once your delivery address is confirmed.
Please be aware that delays can occur in customs and these delays are outside of our control.
IMPORTANT INFORMATION: Any customs or import duties are levied once the package reaches its destination country.
Any additional charges for customs clearance must be borne by the recipient.
Missing orders
Please do not contact us regarding your missing order unless it’s been 28 days since you placed your order and paid for it.
In the unlikely event that you haven’t received your order within 28 business days in the EU please e mail us at shop@collectif.co.uk with “MISSING ITEM” and the order number (this normally starts with a #) in the subject.
Worldwide
Orders are sent as quickly as possible once we’ve confirmed payment. This is usually within 7 days. We will inform you as soon as we know if there are any problems or discrepancies.
Allowances should be made for orders placed over the weekend or on public holidays. We are open Monday – Friday from 10.30 until 4.00 GMT.
Worldwide orders are sent through Royal Mail’s international Airmail service. This should normally take between 10 and 20 working days from when your order was dispatched.
If you have placed a large order with us, your order might be sent to you in 2 or more parcels. Don’t panic if they are delivered separately. This is unfortunate but beyond our control!
Postage and packing for worldwide orders starts at £8.00 and is calculated automatically on the billing page, once your delivery address is confirmed .
Please be aware that delays can occur in customs and these delays are outside of our control.
Please note; We cannot be held responsible for postage delays or items lost or damaged once dispatched, either in the UK or to overseas locations.
IMPORTANT INFORMATION: Any customs or import duties are levied once the package reaches its destination country.
Any additional charges for customs clearance must be borne by the recipient.
Missing orders
Please do not contact us regarding your missing order unless it’s been 28 days since you placed your order and paid for it.
In the unlikely event that you haven’t received your order within 28 business days please e mail us at shop@collectif.co.uk with “MISSING ITEM” and the order number (this normally starts with a #) in the subject.
Order information
When checking out we accept payment by the following methods
PAYPAL - the safer easier way to pay without exposing your bank account or credit card details.
WORLDPAY- offers a secure payment by all major credit cards and also includes debit cards, maestro and electron
PHONE ORDERING - If you select ‘phone ordering’ you will need to call us to make payment within 7 days of placing your order. As stated above we are open Monday to Friday from 10.30 to 5.0 GMT. Please ask for the website’s retail department.
If we do not receive payment within 7 days your order will be failed and if you wish to continue you will need to re-order.
Please e mail us with any questions before ordering if you are not sure about something. We will always do our best to help you as quickly as we can. This can sometimes take a couple of days, but we will get back to you.
If you have a special occasion coming up please try to order with plenty of time to spare. If you do need an item urgently please e mail us BEFORE ordering and while we will do our very best for you, we cannot make any guarantees.
If the item, size or colour you would like to order is out of stock, please e mail us at shop@collectif.co.uk so we can check our warehouse and shop for you. Where possible we will do our best to either hunt it down or let you know an approximate delivery date.
