Stella Doll Dress Winter Hibiscus
Retail Order Processing
PLEASE NOTE: We will be stocktaking our online stock Friday 15th February - Monday 18th February 2013. Any orders made during this period will be posted out as early as possible from Tuesday 19th onwards. Sorry for any inconvinience caused
For questions regarding your retail order please email: firstname.lastname@example.org
Orders are sent as quickly as possible once we’ve confirmed payment. This is usually within 2-3 days but please allow up to 7 days. We will inform you by email if there are any problems with your order.
Our office is closed over the weekend & public holidays so please bare this in mind when placing your order.
Please Note: Your delivery address is taken directly from your order, so please make sure this is correct when you checkout. We cannot use the address given in Paypal. Please contact us ASAP if you have entered the wrong address as we aim to post out orders within 24 hours.
Retail Order Postage Costs
- £5.50 within the UK.
We use Royal Mail's 1st Class signed for Delivery which is estimated to delivery within 1-2 working days.
*If you are not able to accept delivery of your parcel, Royal Mail will leave a card with further instructions. Please ask for a tracking number if you have not received your order within 5 working days from when you placed your order.
UK destinations include England, Scotland, Wales, Northern Ireland, Channel Islands & BFPO.
· From £9.50 - £12 for Europe.
We use Royal Mail's Airsure Service which is a signed for first class service which is estimated to deliver within 2-6 working days
· From £12.50 - £14 for rest of world
We use Royal Mails Airsure or International Signed for Service, both are first class signed for service depending on the destination orders are estimated to be delivered within 3-7 working days
· Australia £13 - £14
For Australia we use an agent who will send your parcel to you through Australian Postal service. This is a the traceable service with a reasonable postage cost. This service can take up to 20 working days but should be with you before then.
IMPORTANT INFORMATION: Any customs or import duties are levied once the package reaches its destination country - any additional charges for customs clearance must be borne by the recipient. We do fill in customs declaration forms for orders from these destinations.
We cannot be held responsible for delivery delays or items lost or damaged once dispatched, either in the UK or to overseas locations.
If you have not received your order within 15 business days please email us at email@example.com with your order number so that we can give you the tracking information for your parcel. Sometimes your order will be waiting in your local post office and you have not received a 'while you were out' card.
Please Note: Royal Mail does not consider a package lost until 28 days until after the delivery date. We will not be able to claim for a lost packet until after this time. Packages lost by Royal Mail will be refunded or replaced after 28 days from the date we posted your order. We cannot be held responsible for packages lost or damaged by Royal Mail but will do all that we can to help you.
Retail Online Orders Returns Policy
For questions regarding retail returns please email: firstname.lastname@example.org
Collectif Head Office,
181 Cannon Street Road,
To return an item(s) to us please make sure your package includes a copy of your invoice & a completed copy of our returns form so that we can process your return efficiently. You can print our returns form by clicking here .
You can only return your item(s) for a refund if you post your parcel within 7 days of receiving your order. If you would prefer a credit note then please indicate as such on the returns form.
Returns received after the 7 day period and within 28 days of receipt, are eligible for a credit note only. Items received after this time are not eligible for return.
If we have sent you an incorrect item please email us with this information so that we can authorise your return. You will need to include a copy of your postage receipt to receive a refund of your postage cost for returning your incorrect item. We will send out correct item will be send out to you as soon as we receive the incorrect item here.
A credit note will be issued in the form of an online discount code which can be used in the promotion code box at the checkout. This code will be issued for the value of the returned item(s) and your code will deduct this total from your order. Your code will expires 3 months from the issue date but you can email us to extend it on email@example.com. Credit notes can be extended up to 6 months in total from the date we issued your credit note.
We will usually process returns within 3 days of receipt, however during busy periods please allow up to 14 days. We will contact you via email as soon as we have opened your return.
If you would like advice on sizing or styles for future orders do not hesitate to contact us - we are happy to help . If you have any further questions do not hesitate to contact us.
Wholesale Delivery & Returns
Please email firstname.lastname@example.org for information on Wholesale Delivery & Returns.
Store Purchases Returns Policy
The returns policy for our shop is different to our website. Items bought from one of our shops need to be returned to the shop where you purchased your item. Unfortunately we are unable to process items purchased in one of our shop at our Head Office and vice versa. If you place your order online you will need to return it to Head office as per the instructions above. We do not offer a refund unless an item is faulty. You must return an item to the shop you purchased it with your receipt from within 28 days where you will be issued a credit note valid for 3 months to use in that branch.